Effective Date: July 12, 2026

Refund & Return Policy for ResponderTees.com

At ResponderTees.com, we take pride in producing high-quality apparel for first responders, military personnel, healthcare professionals, and their supporters. Because many of our products are made specifically for each customer, please review our refund and return policy before placing your order.

Custom and Made-to-Order Products

Most of our products are made to order. For this reason, we do not accept returns or offer refunds due to:

• Ordering the wrong size

• Changing your mind after placing an order

• Color preference

• Buyer's remorse

• Incorrect information provided by the customer, including shipping address or customization details

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will make it right.

Please contact us within 7 days of delivery and provide:

• Your order number

• A brief description of the issue

• Clear photographs of the item and, if applicable, the packaging

Once your claim is reviewed and approved, we will, at our discretion:

• Replace the item at no additional cost, or

• Issue a full refund to your original method of payment.

Order Changes or Cancellations

Orders may only be canceled or changed before production begins.

Once production has started, orders cannot be canceled, modified, or refunded.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Exchanges

We generally do not offer exchanges because our products are made specifically for each order.

If you receive a defective or incorrect item, we will gladly replace it.

Refund Processing

Approved refunds will be issued to the original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear in your account after processing.

Chargebacks

If you experience a problem with your order, we encourage you to contact us first so we can resolve the issue promptly. Filing a chargeback without first allowing us the opportunity to address your concern may delay resolution.

Contact Us

For questions regarding returns or refunds, please contact us through the Contact page on ResponderTees.com or by email at:

instructordougmiller@yahoo.com

Our Commitment

Customer satisfaction is important to us. If we make a mistake, we'll make it right. We appreciate your support of ResponderTees.com and thank you for allowing us to serve those who serve others.