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Shipping Policy
Effective Date: July 12, 2026
Shipping Policy for ResponderTees.com
Thank you for shopping with ResponderTees.com. We proudly create apparel for first responders, military personnel, healthcare professionals, and those who support them. Because many of our products are made to order, please review our shipping policy below.
Order Processing
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Most orders are processed within 2–5 business days after payment is received.
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Custom or personalized items may require additional production time.
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Orders are processed Monday through Friday, excluding holidays.
Shipping Times
After your order has been processed, estimated delivery times are:
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Standard Shipping: 3–7 business days
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Expedited Shipping: Available at checkout (where applicable)
Please note that shipping times are estimates and may vary depending on carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Rates
Shipping charges are calculated at checkout based on your order size, weight, destination, and selected shipping method.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information so you can monitor your package's progress.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered and the order has not yet shipped, please contact us immediately so we can update it.
ResponderTees.com is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us. We will work with the shipping carrier to help locate your package and determine the appropriate resolution.
ResponderTees.com is not responsible for delays caused by shipping carriers, severe weather, or other events outside of our control.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the damage
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Clear photographs of the product and packaging
We will review the claim promptly and work to resolve the issue.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Multiple Shipments
Some orders may arrive in separate packages if items are produced or shipped from different facilities. If this occurs, tracking information will be provided for each shipment.
Questions
If you have any questions about your order or shipping, please contact us through the Contact page on ResponderTees.com or email us at:
instructordougmiller@yahoo.com
Our Commitment
Our goal is to get your order to you as quickly as possible while maintaining the quality you expect. We appreciate your patience and thank you for supporting ResponderTees.com.
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